Discover Solidarity IT:
A personalised way of getting your computer advice, and support, from the absolute beginner to those tackling a new project. Home visits throughout Devon.
What do we do?
Solidarity IT services are highly customisable. The services we offer are designed to be flexible and the pace and delivery methods can be varied to suit the learning style of the individual.
"He doesn't stop teaching me on a particular thing until he is absolutely satisfied that it's sunk in."
- John R
quick and efficient.
- Gerry B
"Andy set it all up for me and spent a long time talking me through everything."
- Brenda H
Get a custom computer system for your needs and budget.
Personalised bespoke one-to-one training in the comfort of your home.
New hardware purchase advice, or configuration and optimisation work.
"Professional and most helpful."
- Pauline R
"Very knowledgeable, helpful and honest someone that I need to look after my equipment"
- Sharon V
"Attended promptly and dealt with the problem without delay."
- Steve C
Ensure you can recover your precious photos and data.
Regular tuning and maintenance to keep your computer running at the top of its game.
If disaster strikes, or something behaves oddly, and you need support.
Who are we?
Andy, Technical Director
Andy is the one who you are likely to meet at networking events or home visits.
Val does back office support and is the artist behind the cartoon style of Solidarity IT.
Val, Company Secretary
Valerie is a competent and knowledgeable IT Technology Professional. She holds a Bachelor’s Degree in Applied Computing with Honours and is skilled at explaining and teaching computer skills in easy to understand and clear language.
During her time working with small businesses and charities, Valerie has gained considerable experience in understanding how people utilise IT in the workplace, advising and guiding employees to better make use of the resources they have.
Andy is a versatile and capable IT Technology and Support Professional with strong computer software and hardware skills. He holds a Bachelor’s Degree in Physics with Computational Modelling from the University of Surrey.
Andy manages Solidarity IT as its Technical Director, guiding the business and helping it to grow and flourish. Andy has worked in the IT departments of several major companies in the Exeter area, including the University of Exeter, the Royal Devon and Exeter Hospital, Exeter City Council.
Supporting Communities With Technology
Solidarity IT is founded on the concept that we, as people, are all part of the community and therefore anything we can do to help makes life better for everyone.
We recognize the importance of local communities here in Devon in helping people to be connected and successful in their endeavours.
"I'd got quite nervous about trying to use my computer... I'd gone from a really old computer to a nice laptop that scared me to bits... He (Andy) was very good, he's lovely, he's calm... After meeting Andy I was really confident with everything he did with me."
Sue from Brixham
Andy helped Sue via an Explain-IT session on her Windows 8 Laptop
At Solidarity IT, we understand the importance of listening to the customer.
Before any work is undertaken, we talk with you to make sure that we are providing what you need to achieve your goals.
"He (Andy) is extremely tolerant and patient. I could not cope with me, but he does, I don't know how..."
John from Torquay
Andy helped John via Explain-IT sessions on his first computer when he'd previous only used an electric typewriter
First impressions are important in creating the trust required to work together. This is where friendliness and the ability to listen are vital in enabling us to give advice and support that are appropriate and relevant to the client and to avoid using too many technical terms or causing an information overload.
For Your Peace Of Mind...
"He was great. He turned up when he said he would, which is quite useful when you are in business, and he took away the computers, and they came back, I think two weeks later, all fixed, and running amazingly well."
Gerry from Exmouth
We don’t just pay lip service to customer service; we want our clients to come away feeling that we listened to them and met their needs fully, rather than adequately. This is why you’ll speak directly to us, rather than a call centre, so leave a message if you don’t get through right away.
"I would never have been able to set it up myself or whatever, but now that Andy has done that for me, um, I'm getting to be quite a computer... buff. I think that's the right word."
Steve, Build-IT (new tablet) and Explain-IT
The technical knowledge and training we have acquired during our professional lives has taught us that one size does not fit all. We listen to your needs, and use our expertise to figure out the ideal solution to your problem, fulfilling your individual needs.
"Andy was quick, Andy was efficient... and after he had finished the problem and solved it, he explained in simple terms how I could make sure something like that didn't happen again."
Tom, Fix-IT (WiFi configuration)
Solidarity IT services are highly customisable. The training we offer is designed to be flexible and the pace and delivery methods can be varied to suit the learning style of the individual.
Our Focus on Ethics
It is our view that it is not only possible but necessary for business practices to be be ethical. This means we consider our primary duty to be the satisfaction of our customers and our workforce.
Feeding our profits back into the business enables us to provide a better service in the future.
Profits are fed back into the business
Ensure we and the client are happy with the level of service provided
Minimise environmental impact
We believe that the environment is important and aim to be sustainable.
Andy drives a hybrid car for this reason. He feels that meeting people face to face at mutual convenience is very important, but wants to minimise the environmental cost of the driving involved in doing so.
To encourage people to use local services and to be fair, we charge a stepped fee directly related to the driving distance required. We are based in central Exeter, so are well-placed for covering anywhere in Devon.
"We know we can always be better and do better and so we constantly strive to improve our knowledge, skills, and practices. We will advise others on good practices and how to follow regulations and ensure the safety of their customers."
Social Media and More Testimonials:
4 Allhallows Court, Exeter, EX4 3BJ