Learn at your own pace
Clear language
Personalised services
Working with you
Could your computer do more for you?
A bespoke training session where Andy will Explain-IT
in a two-hour focused 1-to-1 training session in your home or business.
Improve your skills and save time and money.
In need of a new computer?
We can Build-IT to suit your needs.
Computers and office projects planned and put together on a bespoke basis.
Is your old computer still up to scratch?
If you don't want a new computer, we can help you Improve-IT.
Upgrades and installations to get more life out of your old technology.
Want to be sure your computer is safe?
We can Check-IT to catch any potential problems.
Security checks to ensure your computer is secure, and help compliance with relevant regulations such as GDPR.
Is your computer starting to run slowly?
If your computer is running slow, you may need to Service-IT to maintain performance.
Computers need frequent servicing to ensure they are running optimally. Updates and reinstalls can improve performance with no additional hardware required.
Something gone wrong?
If something is wrong, we can Fix-IT.
When your computer isn't working properly, you need a solution fast.
Professional diagnosis and repair - No fix no fee.
Could your computer do more for you?
Explain-IT
Bespoke one-to-one training.
In need of a new computer?
Build-IT
Computers custom built to your needs.
Is your computer up to scratch?
Improve-IT
Computers upgraded.
Want to be sure your computer is safe?
Check-IT
Computers and networks checked for security issues.
Is your computer starting to run slowly?
Service-IT
Updates and re-installs to improve performance.
Something gone wrong?
Fix-IT
Professional diagnosis and repair.
Who We Are:
Solidarity IT is founded on the concept that we as people are all part of the community and therefore anything we can do to help someone makes life better for everyone. Here in Devon, we recognize the importance of local communities in helping people to be connected and successful in their endeavours.
At Solidarity IT, we understand the importance of listening to the customer. Before any work is undertaken, we talk with you to make sure that we are providing what you need to achieve your goals. First impressions are important in creating the trust required to work together. This is where friendliness and the ability to listen are vital in enabling us to give advice and support that are appropriate and relevant to the client and to avoid using too many technical terms or causing an information overload.
We don’t just pay lip service to customer service; we want our clients to come away feeling that we listened to them and met their needs fully, rather than adequately. This is why you’ll speak directly to us, rather than a call centre, so leave a message if you don’t get through right away. This approach has ensured that customers reliably describe us as friendly, helpful, efficient and professional.
Some of Our Happy Customers:
Working With the Customer:
The technical knowledge and training we have acquired during our professional lives has taught us that one size does not fit all. We listen to your needs, and use our expertise to figure out the ideal solution to your problem, fulfilling your individual needs. Solidarity IT services are highly customisable. The training we offer is designed to be flexible and the pace and delivery methods can be varied to suit the learning style of the individual.
We know we can always be better and do better and so we constantly strive to improve our knowledge, skills, and practices. We will advise others on good practices and how to follow regulations and ensure the safety of their customers.
Solidarity IT Works With:
Our Focus on Ethics:
To us, it is not only possible but necessary for business practices to be be ethical, by which we mean we consider our primary duty to be the satisfaction of our customers and our workforce. Feeding our profits back into the business enables us to provide a better service in the future. What matters to us is that both we and the client are happy with the level of service provided and that our workforce are motivated and able to enjoy a reasonable quality of life.
We believe that the environment is important and aim to be sustainable. Andy drives a hybrid car for this reason. He feels that meeting people face to face at mutual convenience is very important, but wants to minimise the environmental cost of the driving involved in doing so. To encourage people to use local services and to be fair, we charge a stepped fee directly related to the driving distance required. We are based in central Exeter, so are well-placed for covering anywhere in Devon.
Andy has worked in schools and for charities and has been DBS cleared. Solidarity IT is approved by the local government sponsored “Trusted Trader: Buy with Confidence” scheme and we consistently receive excellent reviews on both our Facebook and Trustpilot feedback pages.
Between Them, Our IT Technicians Have Previous Experience Working With:
